Refund policy
Return & Refund Policy
At Avocado X Store, we strive to ensure our customers are completely satisfied with their purchases. We offer a 30-day coverage policy to guarantee your peace of mind.
1. Damaged, Defective, or Incorrect Items
If your product arrives damaged, defective, or incorrect, we will happily provide a free replacement or a full refund.
- Notification Window: Please contact us within 48 hours of package delivery.
- Requirements: Provide clear photos or a short video showing the issue along with your order number to our support team at support@avocadoxstore.com.
- Once verified, our support team will process a free replacement or full refund immediately.
2. 30-Day Return Coverage & Conditions
You may request a return within 30 days of receiving your item, subject to the following conditions:
- Product Condition: Items must be completely unused, unopened, with tags, and in their original packaging. Opened, used, or altered items are non-refundable.
- Change of Mind: If a return is approved for a non-defective item, the customer is responsible for all return shipping fees to our designated facility. Original shipping fees are non-refundable.
3. Refunds Process
Once your return request is reviewed and approved, your refund will be automatically processed back to your original payment method.